Customer Experience Management

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Course Catalogue

Professional Skills Category

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What is "Business Process Management"? BPM is a set of management principles, patterns and techniques that provide process-based support for innovative, adaptive, collaborative human work and allows it to be integrated in a structured fashion. BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. Our courses provide a practical and relevant education in all the required knowledge and technical expertise required to understand BPM. What you get in these comprehensive training programs? Options to take any course ONLINE, LIVE or LIVEeCLASS 24/7 access to course content Online Social Media Facilitator Support (OSMFS) Access to on-going "Meet Real People at Work" SIMULeCAST Access to personal coaching by request *FREE 8' Android 2.2 with "Certification" course enrolment Access to Interactive Scenarios and Case Studies Accredited and Completion Certificate

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Customer Experience Management

Customer Experience Management
Regular Price : ~~$299.00~~	Promo Price : $249.00
In this Customer Experience Management course you will learn how to Identify and build business processes from customer’s perspective; to define their needs, requirements and how to engage them in a direct and constructive way to be part of a customer driven organization. You will learn how to build capabilities collect and utilize Voice of Customers. To stand out in the global competitive work environment, you need to upgrade your skills to meet increased demands to stand out and to extend the scope of your responsibilities beyond your daily job duties. This COURSE CERTIFICATION will cover today's issues in detail and the new emerging reality. This COURSE CERTIFICATION AWARDED BY INTERNATIONAL BUSINESS PROCESS MANAGEMENT INSTITUTE will will cover today's issues in detail to face new emerging reality and give you an edge to stand out, accelerate your career and business goals, and maintain a competitive edge in the marketplace in almost any industry. Requirements for Entry: There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic/industry backgrounds. This course is on-line self paced interactive learning program- You’ll have all the flexibility and benefits of studying from anywhere, anytime, at your own pace whilst we ensure that you are never actually studying alone. Course Content and Delivery: This courses come with e-excercise, e-assignment, e-interactive scenarios/case study, 24/7 Social Media Education support, quizzes, course summary and unlimited access to e-notes. Facilitator Support: From the day you enroll, we are committed to helping you successfully complete your program. You will have access to facilitator support via email or social media to ensure that you receive constructive feedback and to deal with any question you may have. You are more than welcome to post a question on “Ask Question” live interactive tool and you will receive the feedback from the course facilitator and/or from our International online E-Learning Community members. Study Hours: The approximate amount of time required to complete the program is 4 hrs. You will have online access for 90 days to finish this course. This is only an approximate study time and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. At the end of each course there is an exam that needs to be completed. Assessment Method:** Certification is granted for the course by achieving a minimum score of 80% on the certification exam and completion of project work assignments. Students must apply the course knowledge, techniques and methods used in the courses to create a "Scenarios" and submit as part of course certification completion to prove that they can actually apply/do the work. some courses don't have it, **some conditions apply.

What You'll Learn:
Birth of Customer Experience Management(CEM) Delivering Customer Experience Customer Experience Outcome Process with Borders Customer Experience Analysis Outcome of Customer Experience Strategies for Reducing bad Customer Experience Customer Interaction Process Types Voice Of Customer(VOC) Resources for VOC information Company Message with Customer Expectations VOC Analysis VOC Value Model Drivers of Satisfaction/Dissatisfaction Stakeholders VOC and Organizational Alignment Customer Expectations with Company Standards Company Standards with Training Content Training Content with Front-line Execution Front-line Execution with Rewards and Incentives Tools and Methods Customer Feedback Performance Audits and Monitoring and more ....

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