Regular Price : $1,600.00
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Promo Price : $1,399.00
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Conflict Management Pro-Diploma (CMD) Certification. To stand out in the global competitive work environment, you need to upgrade your skills to meet increased demands to stand out and to extend the scope of your professionalism and responsibilities beyond your daily job duties.
This Pro-Diploma CERTIFICATION PROGRAM will cover today's issues in detail and the new emerging reality to identify opportunities, set goals, solve complex problems, make decisions, take on new roles, take on leadership/initiatives and communicate effectively with internal and external customers.
This Pro-Diploma CERTIFICATION AWARDED BY INTERNATIONAL SOFT SKILLS INSTITUTE will give you an edge to stand out, accelerate your career and business goals, and maintain a competitive edge in the marketplace in almost any industry.
Requirements for Entry:
Based on educational background and/or work experience and the completion of a multi-part course curriculum work listed in Certification Course Outline. It is available to all students, of all academic/industry backgrounds.
This program is on-line self paced interactive learning program- You'll have all the flexibility and benefits of studying from anywhere, anytime, at your own pace whilst we ensure that you are never actually studying alone.
Program Course Content and Delivery:
This program courses come with downloadable work book*, e-excercise, e-assignment, e-interactive scenarios/case study*, 24/7 Social Media Education support, smartphone access** to e-interactive scenarios, quizes, course summary and unlimited access*** to e-notes.
Facilitator Support:
From the day you enroll, we are committed to helping you successfully complete your program. You will have access to facilitator support via phone, email or social media to ensure that you receive constructive feedback and to deal with any question you may have. You are more than welcome to post a question on 'Ask Question' live interactive tool and you will receive the feedback from the course facilitator and/or from our International online E-Learning Community members.
Study Hours:
The approximate amount of time required to complete the program is 120 hrs. You will have online access for 12 months to finish this program.
This is only an approximate study time and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. At the end of each course there is an exam that needs to be completed.
Assessment Method:
Certification is granted for the program by achieving a minimum score of 80% on the certification exam and completion of project work assignments. Students must apply the course knowledge, techniques and methods used in the courses to create real "Case Studies" and/or "White Paper/Article" and/or create a "Scenarios" and submit as part of program certification completion to prove that they can actually apply/do the work.
*some courses don't have it, **effective Mar 2011, ***some conditions apply. |
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| What You'll Learn: |
| This Certificate course has optional courses as additional business learning courses. Student has the option to take all optional courses or not take any or take 1 or 2 optional courses. The Certificate pass grades are based on mandatory courses only. |
| Core Certificate Courses: |
EIM200 - Emotional Intelligence Management - Advanced
What You'll Learn:
What is EI?
What constitutes the EI framework?
What are EI competencies?
What is emotion?
Why are we emotional?
How does “Emotional Hijacking” take place?
How does the brain process emotions?
How does the brain perceive the world?
How to take advantage of the power of optimism?
How to manage your anger effectively?
How to control your worry?
How to motivate yourself?
How to avoid apathy?
How to be creative?
How to have empathic communication with others?
How to have effective group interactions?
How to listen positively?
What are the “Negative Listening Types”?
How to raise your social awareness through listening?
What are the “Six Human Needs”?
How to recognise others’ needs and desires?
How to categorise people based on their needs to make useful conclusions on follow up actions?
and more ....
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BE100 - Business Etiquette - Advanced
What You'll Learn:
Understanding Etiquette
The Importance of Business Etiquette
How to Network for Success
How to Create an Effective Introduction
How to Make a Great First Impression
How to Minimize Nervousness
How to Use Business Cards Effectively
How to Remember Names
How to Meet and Greet
The Three-Step Process
The Four Levels of Conversation
How to Dine in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
How to Order in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
Business Email Etiquette
Addressing Your Message
Grammar and Acronyms
Telephone Etiquette
Developing an Appropriate Greeting
Dealing with Voicemail
Cell phone Do’s and Don’ts
How to Write Letter
Thank You Notes
Formal Letters
Informal Letters
How to Dress for Success
The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear
International Etiquette
General Rules
Important Points
Preparation Tips
and more .......
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ACPS100 - Art Of Creative Problem Solving - Advanced
What You'll Learn:
What is a Problem?
How and Why Solve Problems
How to Approach problem solving cycle
Understand problem solving techniques and how to use them
- Brainstorming
- TPN
- Matrix
- Paired Comparisons
- Team Purpose Analysis
- Ishikawa Chart
- SWOT Analysis
- The 5 W's
- Cause and Effect
How to Benchmark and PDCA
Understand why problem solving fails and how to avoid mistakes?
and more ....
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IM200 - Influence Management - Advanced
What You'll Learn:
How to influence people
How to think win/win and get the most
How to gain commitment without using power, position or status
How to ask anyone to do anything and get positive results
How to handle new situations and influence people.
How to implement number of techniques to increase your presence
How not to get intimidated by others
Why people don’t praise as much
How praising others can be effective
How to say No and be loved for it.
How to increase the effectiveness of your communication with others
and more ....
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TM200-Time Management - Advanced
What You'll Learn:
How to systematically plan for an outcome
How to organise your daily activities
How to feel productive like you have never felt before
How to free your mind from thinking continuously about critical tasks
How to use mental techniques, such as labelling to feel better about time
How to say “No” and know when to say it
How to stop procrastinating
How to take advantage of dead time to achieve more
How to plan if you don’t like planning
How to deal with people in respect to time
How to deal with interruptions politely and stay in control
How to delegate and feel good about it
and more....
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CN200 - Conflict Management - Advanced
What You'll Learn:
How conflicts evolve?
How conflicts escalate?
How to Handle Conflicts?
How many different ways can you approach a conflict and what are their advantages and disadvantages?
How to systematically analyse conflicts based on the benefits to you or the other party and how to use this knowledge to resolve them?
How to Manage Emotions?
How to use anger management in resolving conflicts?
How to Respond to Escalating situations?
How to respond to such approaches when used on you?
How to Negotiate?
How can you use well established negotiation strategies to resolve conflicts?
How to Prevent Conflicts?
and more ....
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IS100 - Interpersonal Skills - Advanced
What You'll Learn:
How to Listen and Hear
How to Ask Questions
How to Communicate with Power
How to Body Language works
How to Make Small Talk and Moving Beyond
The Four Levels of Conversation
How to Move the Conversation Along
How to Use Repetition
How to Use Summary Questions
How to Ask for Clarity and Completeness
How to Remember Names
How to Create a Powerful Introduction
How to Use Mnemonics
How to see the Other Side
How to Build a Bridge
How to Give In Without Giving Up
How to Bring People to Your Side
How to Share Your Opinion
How to Use I-Messages
How to Disagree Constructively
How to Build Consensus 50
How to Make An Impact
How to Create a Powerful First Impression
How to Assess a Situation
How to Being Zealous without Being Offensive
and more .....
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| Elective Courses: Please select your elective course (s) |
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