Fundamentals of Customer Relationship Management

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What is "Sales and Marketing"? Marketing is everything that you do to reach and persuade prospects. The sales process is everything that you do to close the sale and get a signed agreement or contract. Both are necessities to the success of a business. You cannot do without either process. By strategically combining both efforts you will experience a successful amount of business growth. Why is it important? Sales and Marketing is the process by which customers are attracted to your company and transactions for your products and services are conducted. Sales are a crucial part of any business. If your sales managers and teams aren’t effective, then your organization isn’t doing as well as it could be. Why Sign up now? A strong sales and marketing function is the life blood of any company. Sign up now and maximize your revenue with strong sales performance. What you get in these comprehensive training programs? Options to take any course ONLINE, LIVE or LIVEeCLASS 24/7 access to course content Online Social Media Facilitator Support (OSMFS) Access to on-going "Meet Real People at Work" SIMULeCAST Access to personal coaching by request *FREE 8' Android 2.2 with "Certification" course enrolment Access to Interactive Scenarios and Case Studies Accredited and Completion Certificate

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Fundamentals of Customer Relationship Management

Fundamentals of Customer Relationship Management
Regular Price : ~~$199.00~~	Promo Price : $99.00
In this Fundamentals of Customer Relationship Management course you will learn the basic theories and methodology of customer relationship management, including identifying your customers, understanding their needs and wants, and building a bond with them by developing customer-centric processes directed toward providing customer value. Topics will cover the managing your customers: measuring, customer value and culture, and practical issues in implementation of successful CRM programs. To stand out in the global competitive work environment, you need to upgrade your skills to meet increased demands to stand out and to extend the scope of your responsibilities beyond your daily job duties. This COURSE CERTIFICATION will cover today's issues in detail and the new emerging reality. This COURSE CERTIFICATION AWARDED BY INTERNATIONAL SOFT SKILLS INSTITUTE: will will cover today's issues in detail to face new emerging reality and give you an edge to stand out, accelerate your career and business goals, and maintain a competitive edge in the marketplace in almost any industry. Requirements for Entry: There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic/industry backgrounds. This course is on-line self paced interactive learning program- You'll have all the flexibility and benefits of studying from anywhere, anytime, at your own pace whilst we ensure that you are never actually studying alone. Course Content and Delivery: This courses come with downloadable work book, e-excercise, e-assignment, e-interactive scenarios/case study, 24/7 Social Media Education support, quizes, course summary and unlimited access* to e-notes. Facilitator Support: From the day you enroll, we are committed to helping you successfully complete your program. You will have access to facilitator support via email or social media to ensure that you receive constructive feedback and to deal with any question you may have. You are more than welcome to post a question on 'Ask Question' live interactive tool and you will receive the feedback from the course facilitator and/or from our International online E-Learning Community members. Study Hours: The approximate amount of time required to complete the program is 6 hrs. You will have online access for 90 days to finish this course. This is only an approximate study time and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. At the end of each course there is an exam that needs to be completed. Assessment Method:** Certification is granted for the course by achieving a minimum score of 80% on the certification exam and completion of project work assignments. Students must apply the course knowledge, techniques and methods used in the courses to create a "Scenarios" and submit as part of course certification completion to prove that they can actually apply/do the work. some courses don't have it, **some conditions apply.

What You'll Learn:
How to Focus on Relationships How Does CRM Impact The Organization? Why Does The Organization Need CRM? How to implement CRM As A Product and Process How to Identify Your Customers Who are Internal Customers Who are External Customers Why Do We Need Customers? What is Customer Expectations How to Integrate the Customer How to Generate a Customer Focused Solution How to Manage Your Customer Why Manage Customers? How Pareto Principle works What is Customer Value How to identify Hierarchy of Service How to differenciate Information Versus Knowledge How to Measure CRM what are the Characteristics of Excellent CRM How to Measure Customer Service What are the problems in CRM Implementing Standards and Continuous Improvement in CRM CRM as a Business Process CRM, Communication and People Communication as a CRM Activity People and CRM and more....

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