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What is "Organizational Development"?
Organization development is a system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving an organization's effectiveness.


Why is it important?
Today's organizations operate in a rapidly changing environment. Consequently, one of the most important assets for an organization is the ability to manage change -- and for people to remain healthy and authentic.


Why sign up now?
An organizational development practitioner is is to an organization as a physician is to the human body. Learn the skills of organizational development and improve the health of your company. Sign up now.


What you get in these comprehensive training programs?

  • Options to take any course ONLINE, LIVE or LIVEeCLASS
  • 24/7 access to course content
  • Online Social Media Facilitator Support (OSMFS)
  • Access to on-going "Meet Real People at Work" SIMULeCAST
  • Access to personal coaching by request
  • *FREE 8' Android 2.2 with "Certification" course enrolment
  • Access to Interactive Scenarios and Case Studies
  • Accredited and Completion Certificate

 
Accredited by
 
 QA510-Quality of Service (QoS)
Regular Price : $199.00 Promo Price : $99.00
To stand out in the global competitive work environment, you need to upgrade your skills to meet increased demands to stand out and to extend the scope of your responsibilities beyond your daily job duties. This COURSE CERTIFICATION will cover today's issues in detail and the new emerging reality.

This COURSE CERTIFICATION AWARDED BY INTERNATIONAL PROJECT MANAGEMENT INSTITUTE will will cover today's issues in detail to face new emerging reality and give you an edge to stand out, accelerate your career and business goals, and maintain a competitive edge in the marketplace in almost any industry.

Requirements for Entry:
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic/industry backgrounds.

This course is on-line self paced interactive learning program- You'll have all the flexibility and benefits of studying from anywhere, anytime, at your own pace whilst we ensure that you are never actually studying alone.

Course Content and Delivery:
This courses come with downloadable work book*, e-excercise, e-assignment, e-interactive scenarios/case study*, 24/7 Social Media Education support, quizes, course summary and unlimited access*** to e-notes.

Facilitator Support:
From the day you enroll, we are committed to helping you successfully complete your program. You will have access to facilitator support via email or social media to ensure that you receive constructive feedback and to deal with any question you may have. You are more than welcome to post a question on 'Ask Question' live interactive tool and you will receive the feedback from the course facilitator and/or from our International online E-Learning Community members.

Study Hours:
The approximate amount of time required to complete the program is 8 hrs. You will have online access for 90 days to finish this course.

This is only an approximate study time and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. At the end of each course there is an exam that needs to be completed.

Assessment Method:
Certification is granted for the course by achieving a minimum score of 80% on the certification exam and completion of project work assignments. Students must apply the course knowledge, techniques and methods used in the courses to create a "Scenarios" and submit as part of course certification completion to prove that they can actually apply/do the work.

*some courses don't have it, ***some conditions apply.
 
 What You'll Learn:
The Fundamentals of Service Quality
The Service Quality Revolution
Process Quality
Process Output Quality = Cost + Performance Key Elements in Process Quality
Managing Service Quality
Profit and Growth Driven by Customer Loyalty
Customer Loyalty Driven by 'External' Service Value
External Service Value Driven by Employee Productivity
Employee Productivity Driven by Employee Loyalty
Employee Loyalty Driven by Employee Satisfaction
Employee Satisfaction Driven by 'Internal' Service Quality
Some Basic Concepts
Measuring Service Quality
Quality Assurance and Interactive Factors
Measures for Quality Assurance Factors
and more ....
   Coming Soon *

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