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What is "Customer Service Management"?
Customer service management is the approach a company takes to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. Successful customer service management programs are the means by which companies retain and grow existing clients.


Why is it important?
Studies show that a dissatisfied customer is likely to never buy from that company again — even if it has exactly what they are looking for. When customers are pleased, they’re likely to spend more on a product or service and will call again. If customer service representatives (CSRs) understand their role in the customer relationship, then they will keep customers returning.


Why sign up now?
Winning customers is difficult, but keeping them is even harder. The way to customer retention is through exceptional customer service.

What you get in these comprehensive training programs?

  • Options to take any course ONLINE, LIVE or LIVEeCLASS
  • 24/7 access to course content
  • Online Social Media Facilitator Support (OSMFS)
  • Access to on-going "Meet Real People at Work" SIMULeCAST
  • Access to personal coaching by request
  • *FREE 8' Android 2.2 with "Certification" course enrolment
  • Access to Interactive Scenarios and Case Studies
  • Accredited and Completion Certificate

 
Accredited by
 
 Customer Service Management
Regular Price : $169.00 Promo Price : $99.00
Customer Service Management has always been recognized as an essential part of any business or organization. In the modern competitive business world, customer service is not just about keeping some clients happy or solve some minor problems, but it is about fulfilling customers expectations and raising business profile. A good customer service makes a huge difference to a company's image, credibility and more importantly profitability.
Customer service acts as bridge that directly connects the business with its clients.
As a result, it has a huge responsibility to act on customers' needs, opinions and preferences. Customer service representatives also play a significant role in treating people in unusual and often challenging situations. The way complaints are handled and feedbacks are received by customer services make a significant change in the way the organization is viewed by the clients and determines many returning businesses.

To stand out in the global competitive work environment, you need to upgrade your skills to meet increased demands to stand out and to extend the scope of your responsibilities beyond your daily job duties. This COURSE CERTIFICATION will cover today's issues in detail and the new emerging reality.

This COURSE CERTIFICATION AWARDED BY INTERNATIONAL SOFT SKILLS INSTITUTE: will will cover today's issues in detail to face new emerging reality and give you an edge to stand out, accelerate your career and business goals, and maintain a competitive edge in the marketplace in almost any industry.

Requirements for Entry:
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic/industry backgrounds.

This course is on-line self paced interactive learning program- You'll have all the flexibility and benefits of studying from anywhere, anytime, at your own pace whilst we ensure that you are never actually studying alone.

Course Content and Delivery:
This courses come with downloadable work book*, e-excercise, e-assignment, e-interactive scenarios/case study*, 24/7 Social Media Education support, quizes, course summary and unlimited access*** to e-notes.

Facilitator Support:
From the day you enroll, we are committed to helping you successfully complete your program. You will have access to facilitator support via email or social media to ensure that you receive constructive feedback and to deal with any question you may have. You are more than welcome to post a question on 'Ask Question' live interactive tool and you will receive the feedback from the course facilitator and/or from our International online E-Learning Community members.

Study Hours:
The approximate amount of time required to complete the program is 5 hrs. You will have online access for 90 days to finish this course.

This is only an approximate study time and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. At the end of each course there is an exam that needs to be completed.

Assessment Method:
Certification is granted for the course by achieving a minimum score of 80% on the certification exam and completion of project work assignments. Students must apply the course knowledge, techniques and methods used in the courses to create a "Scenarios" and submit as part of course certification completion to prove that they can actually apply/do the work.

*some courses don't have it, ***some conditions apply.
 
 What You'll Learn:
How to interact with different type of customers and different personalities.
How to encourage a customer to give you more information by using correct questioning techniques.
How to empathise with the customer and maintain rapport.
How to handle, mistrustful customers, angry customers, concerned customers, demanding customers
How to handle especial situation.
How to handle complaints, feedbacks and unhappy customers.
How to deliver a “Soft No”
How to Improve your Telephone skills.
How to sequence you sentences for maximum effect
How to use body language to enhance your communication and read the true intention of customers
and more ....
  

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